IT service delivery Manager

Summary

A competent professional with over 20 years of experience.
Rich experience in IT Service Delivery Management, Remote Infrastructure Management, Project & Transition/ Transformation Management, Client Servicing and Project Management Office (PMO) & Quality & Compliances.
Expertise in managing end-to-end Projects & Service Delivery, ensuring timely service deliveries as per defined timelines, cost and quality standards.
Technical expertise in ITIL implementation, operations and support functions
Expertise in managing end-to-end service deliveries as per defined timelines, cost and quality standards
Skilled in reviewing project progress / performance, establishing milestones and deliverables on time and within budget
Rich experience in Project, SLA & Service Delivery Management, Client Relationship Management and People Management
Experienced leader in managing complex global projects by managing multi-domain and multi-cultural teams in matrix organisation structure
Extensive experience in projects planning, scheduling, budgeting, costing, tracking leading to successful completion

Expectations

Looking for challenging opportunity for which am best fit for . Exposure and leadership role am expecting for my new position

Employment Preferences

Expected Base Salary

*,*00,000 INR

Academic Degree

Experience

Skills

• IT Service Delivery
• Operations
• Infrastructure Management
• Program Management