IT Operations / Support


7+ years of experience in internal IT Operations / Support; 5+ years in customer-facing tech support
3+ years experience working fully remotely.

Most recently:
* Managed IT access and Tier 2 support for 5,000 global vendor support agents on a team of three
* Helped complete M&A processes for our acquired company, including managing the 1Password migration from start to finish, and consulting on Jira and Google Workspace migrations


I'm looking for a fully-remote role where I can do one of the following:

1) Support intetrnal teammates and teams with IT operations (application, access, and hardware management; IT onboarding and offboarding), and IT troubleshooting and support, or

2) Support external customers with technical issues, act as a customer advocate to Product and Engineering teams, create and edit customer-facing documentation, etc.

Employment Preferences
Expected Base Salary

**,000 USD

Academic Degree

Total Professional Experience

12 years

Startup Experience

3 years

Big-Tech Companies

no experience

Enterprise Experience

2 years
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