IT Operations Manager, IT Services Manager

Tech Support Bengaluru, Karnataka, India

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Summary

Proven IT professional with 19+ years of global industry experience, excelling in IT Operations and Service Management. Adept at overseeing IT asset life cycle management, infrastructure services, and leading cross-functional teams. Skilled in managing IT service delivery, including IT support, on/off-boarding processes, and asset allocation. Demonstrated success in implementing robust procedures for tracking hardware and software inventory, providing financial true-ups, and delivering regular MIS reports. Strategic in IT procurement, 24/7 IT service focal point, and escalation management for Asia-Pac locations. Recognized for streamlining IAM processes, overseeing asset refresh projects, and introducing innovative technologies. Exceptional communicator and relationship manager with a strong commitment to global stakeholder engagement. Accomplished in handling customs-related issues, serving as a single point of contact for escalations, and liaising effectively with users, vendors, and departments. A results-driven leader with a comprehensive skill set, poised to bring operational excellence and service innovation to a new IT Operations and Service Management role.

Expectations

Bringing over 19 years of global IT experience, I aim to optimize IT operations in a new role. Skilled in managing IT assets, infrastructure services, and teams, I focus on ensuring seamless functionality. With expertise in service delivery, procurement, and escalation management, I am committed to streamlining operations and driving efficiency. My track record includes implementing effective inventory tracking procedures and delivering insightful MIS reports. Known for handling customs-related issues and fostering collaboration, I am ready to contribute to operational excellence and innovation in IT operations.