IT Onboarding Technician candidate in Seattle, Washington, United States

Summary

I am an experienced IT professional with a solid background in system administration, technical support, and IT operations. Over the past few years, I have developed expertise in a variety of tools and technologies, including Active Directory, Azure Active Directory, Microsoft Endpoint Configuration Manager, Microsoft Intune, and Identity Manager System (IDM). I have also gained significant experience in hardware imaging, IT asset management, and user account management, with a particular focus on onboarding and offboarding processes in large organizations.

At Pfizer in Bothell, WA, I worked as an IT Onboarding & Offboarding Technician, where I was responsible for configuring hardware and software for new hires and managing the account creation and deactivation process using tools like Saviynt and Active Directory. One of my major accomplishments was facilitating the offboarding process for 1,000 employees, ensuring the smooth return of company assets and the timely deactivation of accounts. I also developed and maintained comprehensive documentation and procedures to improve operational efficiency, which streamlined the onboarding/offboarding process and reduced errors. This role allowed me to work cross-functionally with teams across IT, HR, and training departments to ensure smooth transitions for all employees.

I worked directly with employees to provide training and troubleshooting support, conducting both group IT orientation sessions and one-on-one phone calls. I also provided technical support for data migration, mobile device management, and troubleshooting Windows OS issues in a networked environment. I was committed to ensuring user satisfaction by responding promptly to requests and incidents, while adhering to IT service management best practices.

Before joining Pfizer, I gained hands-on experience as a PC Support Intern at Expeditors International in Seattle, WA, where I imaged and configured over 100 computers for new hires and existing employees. I played a key role in troubleshooting hardware, VPN connections, and network issues, using tools like PowerShell scripts and Microsoft Intune. My work was focused on ensuring minimal downtime for employees, and I successfully resolved issues with quarantined computers and restored full functionality. I was proactive in addressing complex technical issues, escalating when necessary, and worked closely with colleagues to ensure optimal resolutions for all users. I also communicated effectively with end-users, maintaining high customer service standards and providing remote support as needed.

In addition to my technical skills, I have developed strong project management and collaboration abilities. During my time at Year Up, a competitive technical training and career development program, I completed coursework in IT helpdesk, professional skills, and business communications, while also gaining experience as a project manager for an IT hardware class. This experience helped me refine my leadership, time management, and organizational skills, which have been essential in my work in IT support.

With a proven track record of solving complex technical issues, managing user accounts, and delivering exceptional customer service, I am eager to continue leveraging my skills to contribute to IT operations in dynamic and challenging environments. I am passionate about staying current with emerging technologies and processes to continuously improve efficiency and user satisfaction.

Expectations

I am looking for a role where I can apply my experience in IT support, system administration, and troubleshooting to make a positive impact within an organization. I enjoy working in a collaborative environment where I can contribute to solving technical challenges and improving efficiency through innovative solutions. Im eager to grow in a role that offers opportunities for learning, whether through exposure to new technologies or continued professional development. Ultimately, I seek a position where I can support both individual and team success, contribute to seamless IT operations, and grow my career in a dynamic and supportive setting.