IT Lead, Technical Support Engineer, Infrastructure Engineer

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Summary

I have completed BCA and have more than 8 years of experience in Service Desk, Technical Support. In addition, I have experience to and Team Management.
I am having Strong conceptual and analytical skills, good written and verbal communication skills, and the ability to adapt
to any new technical environment with minimal knowledge transfer efforts.
Have Experience with IT Service Desk (Chat & Mail Support), Good knowledge & experience in IT infra
support, and Understanding of Azure AD, Intune, Autopilot, IT Infrastructure (Servers, Storage,
Virtualization, Networks, and Firewalls, etc.).

Expectations

As a Service Desk/Technical Support Engineer, I expect to provide prompt and efficient assistance to users, troubleshoot and resolve technical issues, ensure smooth operations, and deliver exceptional customer service. I aim to contribute my technical expertise and problem-solving skills to enhance user satisfaction and contribute to the success of the team.