IT Lead / Manager

Summary

Throughout my 13+ years in IT, I have excelled as an IT Lead, optimizing resource allocation and enforcing IT policies for regulatory compliance. My expertise in ITIL, communication, and tech support for C-Suite execs has delivered outstanding results. I have successfully managed teams, improved system availability, and ensured timely service delivery, resulting in enhanced KPIs and customer satisfaction.

Expectations

I am seeking a challenging role where I can utilize my leadership skills, technical expertise, and project management experience to drive operational excellence, enhance system availability, and ensure customer satisfaction.

Employment Preferences

Expected Base Salary

*,*00,000 INR

Academic Degree

Experience

Skills

• IT Lead
• Bengaluru
• ITIL
• Communication
• Tech Support
• C-Suite
• Goldman Sachs
• FinTech
• Banking
• Hedge Funds
• SLAs
• CSAT
• KPIs
• System Availability
• Service Delivery
• Stakeholder Satisfaction
• IT Policies
• Regulatory Compliance
• Team Management
• Vendor Management
• IT Operations
• Resource Allocation
• Project Management
• ITSM Tools
• JIRA
• Confluence
• Service Now
• Remote Offices
• User Productivity
• Video Conferencing
• OpEx Reduction
• SCCM
• System Updates
• Windows
• MacOS
• Office Suite
• VPN
• Network Connectivity
• Hardware Support
• Telecommunications
• Mobile Devices
• Networking
• Server Administration
• Wireless Services
• Network Requirements
• Proof
• Concept
• Technical Consultation
• AV
• VC Systems
• Active Directory
• User Account Management
• Inventory Management
• Incident Management
• Customer Satisfaction
• Network Efficiency
• Network Performance
• Technical Support
• Software Installation
• Hardware Issues
• Performance Reviews
• Escalations
• Helpdesk Administration
• IT Asset Management
• LAN
• WAN
• DHCP
• DNS
• WSUS
• Stakeholder Management
• ITSM
• OKTA
• JAMF
• Goverlan
• MCP
• ITIL 4 Foundation In ITSM