IT help desk support

Summary

Provided first line support for customer inquiries, problems and requests. Worked in
Redmine service management ticketing tool.
Logging tickets for all the customer related queries communicated via Telephone or Mails
by maintaining the TAT.
Monitoring performance of system and applications by analyzing the necessary logs and
through monitoring tool Nagios.
Debugging the issues and resolution. Providing sufficient (data, logs and traces if
required.) to development team if issue taken up for bug fixing.
Interacted with clients like Globcomm_USA, 2Degree_Newzealand etc through
mail/call/chat to followup issues until closure and to improve the work standards based on
their feedback.
Worked in different projects like MTNL-Mumbai, Reliance USSD-Pan India etc.

Expectations

Seeking to utilize expertise in information
technology and desktop support to take next career step with a highly respected financial firm

Employment Preferences
Expected Base Salary

*,*00 USD / year

Academic Degree
Experience

Total Professional Experience

5 years

Startup Experience

1 year

Enterprise Experience

2 years
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Contacts

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