IT Business Specialist

Summary

Conducted minor troubleshooting to resolve IT-related and application issues for other
users.
Point-of-contact liaison to higher-tier maintenance for problems including but not limited
to internet issues, Mobile ID application troubleshooting, login issues, hardware failures,
and other technology concerns from installation to technical difficulties.
Consistently meet call handling goals by closing an average of 10 calls per day
Shadowed workshop personnel repairing iPhones, and laptops to become familiar with
iOS using 3uTools and performed assigned repairs.
Shadowed help desk to learn appropriate skills with taking tickets for repairs and
performing tasks assigned.
Shadowed personnel to learn appropriate methods for solving customer issues and
troubleshooting technical problems and successfully resolved issues

Expectations

I am looking for a workplace that has growth opportunities, a team based environment, but a workplace that is very welcoming.

Employment Preferences

Expected Base Salary

**,000 USD

Academic Degree

Experience

Skills

• IPhone
• Laptop Repair
• Leadership
• Microsoft Windows
• Intermediate
• Linux
• Beginner
• Active Directory
• Network Administration
• Network Configuration
• Microsoft Suite
• Azure
• Hardware
• Software Troubleshooting
• AutoCAD
• Help Desk
• 3U Tools For IOS
• Budget Analysis
• LAN Network Management
• Microsoft Power Automate