IT Architect / ITSM Solutions Architect
I am a senior IT professional, with more than 7 years of experience in service delivery and IT infrastructure administration for outsourcing projects with clients related to banking and telecommunications industries. Technical leader or architect with demonstrated ability to analyze business needs and provide IT solutions that drive the integration and automation of IT processes (ITSM), achieving to strengthen the quality of service and customer satisfaction, using traditional or agile methodologies.
I am looking for IT solutions architect or a strategic position where I can provide and implement solutions to solve business needs. I have great expertise with ITSM products like BMC Remedy and ServiceNow.
Currently, I am looking for new professional challenges outside of my country, especially in Canada, Europe or UEA, to work remotely or have the flexibility and support to move in the short or long term, I think that exploring new options globally would enrich my professional career as well as the vision of my role in different regions of the world.
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