IT Analyst

Tech Support Austin, Texas, United States

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Summary

I am a skilled IT professional with a Bachelor of Science in Computer Science from the University of Southern Indiana. My educational background and practical experience have equipped me with a solid foundation in IT support, system engineering, and technical problem-solving.

At General Motors, I served as an IT Analyst/System Engineer, where I was the primary contact for addressing operational issues, providing support to employees and contractors, and resolving IT challenges through remote assistance. My role involved troubleshooting various company applications and ensuring smooth IT operations.

Previously, as a Support Center Associate at Hucks Corporate, I gained hands-on experience with a range of IT tasks including computer hardware repair, network troubleshooting, software installation, data transfer, and printer maintenance. My responsibilities also included traveling to different locations to resolve IT issues, further enhancing my adaptability and problem-solving skills.

I am familar with multiple programming languages such as Python, SQL, C#, and Java, and skilled in tools and technologies including Microsoft Office 365, Slack, Tableau, Angular, Azure DevOps, and Git. My additional competencies in unit testing, technical support, and documentation underscore my ability to deliver effective IT solutions and support.

Expectations

I am seeking a role where I can leverage my skills and education to contribute to the companys success while advancing my own professional growth. My goal is to enhance my expertise and support the companys development and achievements.