Infrastructure/DBA

Tech Support Sao Paulo, Sao Paulo, Brazil

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Summary

Professional Summary:

Highly skilled IT professional, with background in Systems Analysis and Development. Experienced Analyst providing comprehensive support since 2012, specializing in ServiceNow, SQL, Windows Server, Active Directory (AD), and Cisco Meraki. Proficient in asset management, printer and computer support, network link availability monitoring, server and VM management via PRTG, user administration in Office 365, AD, and Azure, smartphone support, user assistance, procedural documentation, and conducting webinars for employee training.

Key Skills:

ServiceNow
SQL
Windows Server
Active Directory
Cisco Meraki
Asset Management
Network Monitoring (PRTG)
Office 365 Administration
Azure Administration
User Support
Procedural Documentation
Employee Training (Webinars)
Experience Highlights:

Managed asset inventory and provided support for printers, computers, and smartphones.
Monitored network availability and managed servers and VMs using PRTG.
Administered user accounts in Office 365, AD, and Azure.
Conducted user training sessions via webinars.
Documented procedures for efficient knowledge sharing and troubleshooting.
Education:

Bachelor's Degree in Systems Analysis and Development

Expectations

In my next role, I am seeking an environment that fosters autonomy, allowing me the freedom to effectively execute my responsibilities. I am eager to immerse myself in a position that not only enables me to apply my current skill set but also presents opportunities to explore and learn new frameworks.

I aspire to join a team where I can continually expand my professional repertoire, gaining invaluable experiences that contribute to my growth as a well-rounded professional. I am committed to embracing challenges, seizing opportunities for development, and making meaningful contributions to the organization's objectives.

Key Expectations:

Autonomy to perform duties efficiently and creatively.
Exposure to new frameworks and technologies to broaden my expertise.
Opportunities for personal and professional growth to become a more versatile and proficient professional.
Feel free to adjust or expand upon these expectations to better reflect your aspirations. If you need further assistance, just let me know!