Incident-problem Management

Summary

A highly skilled IT professional with over 17 years of experience in incident and problem management, specializing in optimizing alert systems and reducing system issues. Proven expertise in leading teams, driving incident response operations, and enhancing overall system performance. Possesses strong leadership, strategic planning, and stakeholder communication skills. Adept at implementing change management processes and training teams for seamless adaptation to new protocols. Holds an MBA in Management and a Bachelor's degree in Network Technology.

Expectations

Good working environment and supportive teammates.

Employment Preferences

Expected Base Salary

*,*00,000 INR

Academic Degree

Experience

Skills

• Incident Management
• Team Leadership
• Problem Resolution
• Root Cause Analysis
• Change Management
• Stakeholder Communication
• Performance Metrics
• Risk Assessment
• Operations Management
• Policies
• Procedures
• IT Services
• IT Management
• Crisis Management
• Continuous Service Improvement
• User
• Action Plans
• Identify Problems
• Investigation
• Prioritize
• Problem Identification
• Problem Management Process
• Key Performance Indicators