Incident Management

Summary

IT Operations Analyst with over 2.5 years of hands-on experience in Major Incident Management, IT Service Management (ITSM), and ITIL-aligned operational processes within large-scale, 24×7 enterprise environments. Proven expertise in managing P1 and P2 incidents, ensuring high availability, stability, and performance of business-critical applications and infrastructure. Strong background in Incident, Problem, and Change Management, with a consistent track record of reducing business impact, improving service reliability, and meeting strict SLA, SLO, and OLA commitments.

Expectations

In my next role, I am looking for an opportunity where I can apply my skills, continue learning, and contribute meaningfully to the organizations goals. I value a structured work environment, collaboration across teams, and clear processes. I am also keen on a role that offers growth, exposure to new challenges, and the chance to build long-term value for both the organization and my career.

Employment Preferences

Expected Base Salary

**0,000 INR

Expected Total Compensation

**,000 INR

Academic Degree

Experience

Skills

• Major Incident Management
• P1
• P2
• Incident
• Problem
• Change Management
• ITIL
• 24×7 Production Support
• SLA
• SLO
• OLA Management
• Root Cause Analysis
• RCA
• Known Error Database
• KEDB
• Continual Service Improvement
• CSI
• IT Governance
• Compliance
• Escalation
• Bridge Call Management
• Application Performance Monitoring
• APM
• Real-time System
• Infrastructure Monitoring
• Performance
• Availability
• Capacity Monitoring
• Proactive Alert Analysis
• Incident Detection
• Cross-functional Collaboration
• Client
• Business Stakeholder Management
• Executive
• Operational Reporting
• Crisis Communication
• Incident Updates
• ServiceNow
• Dynatrace
• New Relic
• Splunk
• PagerDuty
• Nagios
• JIRA
• Slack
• Jenkins
• Incident Bridge Tools