ICT Officer

Summary

Highly dedicated Information Technology professional with over 8 years of experience, having in-depth knowledge and experience in information systems technologies and network security. I am competent in managing implementation of network system with the ability to create accurate network diagrams and documentation for design, and plan network communication systems. Willy Mukamba is an adept at troubleshooting and other reported service issues and providing appropriate solutions within the scope of service level agreement. A team player who is able to lead teams and review IT programs on scope delivery, and track progress. Willy Mukamba is passionate of adding value to the organization through the utilization of his superior knowledge and vast experience in almost all aspects of IT management in a world-class organization.

Expectations

With my experience in IT system support, administration, and maintenance, as well as my demonstrated strengths in user training and project management, I feel confident that I would significantly benefit your organization in this capacity.
With a full range of computer and system proficiencies, my solid technical aptitude as well as my leadership and training abilities position me ready to thrive in a challenging role and deliver comprehensive support to computer networks and communication systems. With strong expertise in software and hardware installation, operation, and maintenancecoupled with proven skills on both PC and Mac platformsI am certain to become an immediate asset to your IT department

Employment Preferences

Expected Base Salary

**,400 USD

Academic Degree

Experience

Skills

• Troubleshooting
• Knowledgeable
• Skilled In Server Configuration
• Installation
• Investigating Internet
• Other Reported Service Issues
• Providing An Appropriate Solution Within The Scope
• Service Level Agreement. Network Administration
• Adept At Server Configuration
• Providing Appropriate Solutions Within The Scope
• Service Level Agreement. Communication Skills
• Communicates Very Well Both Orally
• In Writing. Possess Good Presentation Skills
• People Handling Techniques. Problem-Solving Skills
• Demonstrated Capacity To Think Strategically With Expertise In Complex Problem Solving
• Decision Making
• Critical Thinking Skills. Customer Service Skills
• I Am Able To Meet Both Internal
• External Customers Needs
• Expectations Consistently By Providing A World-class Customer . Leadership
• Management Skills
• I Am A Goal-driven Leader Who Maintains A Productive Climate
• Confidently Motivates
• Mobilizes
• Coaches Team Members To Meet High-performance Standards. Team Player
• I Have The Ability To Assemble The Team
• Manage Human Resource Activities
• Delegate Responsibility
• Promote Support
• Interaction. Technical IT Skills
• Proficient In LAN
• VLAN
• WAN
• WI-FI
• TCP
• IP
• OSI Model
• VPN
• DHCP
• DNS
• HTTP
• SNMP
• SMTP
• POP
• RIP
• ARP
• VTY
• DTP
• VTP
• VoIP
• OSPF
• EIGP
• HSRP
• 802.1Q
• CISCO
• CCNA Lab In The Azure Cloud With GNS3 Setup In Microsoft Azure
• MySQL
• MS SQL Server
• Conceptual Method
• Data
• Office 365
• Microsoft Exchange Server 2016
• Microsoft Azure
• Quick Books
• SPSS
• ODK Collect
• KOBOCollect
• Sphinx
• EpiInfo
• GIS
• ArcGIS
• DnrGPS
• ArcMap
• GoogleMap
• OpenStreetMap
• Mapbox
• SAGE
• Zoom Technology