ICT Administration and technical support

Summary

I am a dynamic Business Consultant specializing in banking and information technology. In my current role at Taat Consulting, I excel in gathering and analyzing business requirements, managing projects efficiently, and enhancing client satisfaction. I served as a Junior Business Consultant at Taat Consulting, contributing to essential documentation and account setup processes. My comprehensive expertise in the Temenos Transact(T24) core banking software is evident through skills in AC Accounts, Teller operations, Customer Relationship Management, and Arrangement Architecture across various financial domains.

Before entering the banking and IT consulting domain, I spent four years as an ICT Assistant at Seed Co Zimbabwe. In this role, I demonstrated proficiency in supporting and administering SAGE ERP 300, Windows Active Directory, Sage Retail Management, and various cybersecurity tools. My contributions significantly improved operational efficiency, reduced costs, and enhanced the overall security posture of the organization.

My multifaceted skills encompass administration of Google Workspace and Microsoft Office 365 environments, VMware support, Kaspersky antivirus management, and user training. I successfully managed a helpdesk, provided hardware and system support, and ensured user proficiency, reflecting a holistic approach to IT management.

Overall, I stand out for my proven track record in delivering tailored solutions, project management prowess, and a deep understanding of diverse banking and IT domains. My ability to drive process improvement, financial modeling, and stakeholder engagement has consistently contributed to the success and satisfaction of my clients.

Expectations

Learning and growth: I am eager to learn the ropes, adapt to new systems, and expand my skillsetproactive questions and initiative to tackle new challenges.
Performance and results: Delivering high-quality work on time, meeting deadlines, and consistently striving to exceed expectations.
Professionalism and teamwork: Maintaining a positive attitude, collaborating effectively with colleagues, and respecting company culture and policies.
Onboarding and training: Clear expectations, a structured onboarding process, and access to resources and training to help me succeed.
Support and mentorship: Guidance from experienced colleagues, regular performance feedback, and career development opportunities.
Positive work environment: A culture of respect, collaboration, and work-life balance, where you feel valued and supported.

Employment Preferences

Expected Base Salary

**,000 USD

Academic Degree

Experience

Skills

• Helpdesk
• Virtual Assistant