Help Desk

Summary

IT professional with extensive skills in ServiceNow Admin, JavaScript, and IT troubleshooting. Holds ITIL v4 & ServiceNow certs. 3+ years' experience. Proven problem solver, team player, and customer service expert. Keen on detail with a diverse background in content creation and sales. Ideal for help desk roles.

Expectations

Seeking a help desk/service desk/technical support/IT support/end-user support position. Tier 1 or 2 preferred.

Employment Preferences

Expected Hourly Rate

** USD/hr

Experience

Skills

• ServiceNow Administration
• ServiceNow
• ServiceNow Admin
• Technical Troubleshooting
• ITIL V4 Management
• ITIL V4
• ITIL
• PC Troubleshooting
• Mac Troubleshooting
• Troubleshooting
• Software Installation
• Software Configuration
• Network Diagnostics
• End-user Support
• Team Collaboration
• Problem Resolution
• Customer Service
• IT Documentation
• Knowledge Base