Head of Customer Success and Services

Summary

Over 20 years of IT consulting experience delivering Products & Business applications for a variety of Industries including BFSI, Life sciences, Consumer Goods and IT services - Includes implementation of Governance Risk and Compliance (GRC), Trade and Promotion Management (TPM), Enterprise Resource Planning (ERP) and Customer Relationship Management (CRM) Solutions.

I am a PMP & PRINCE2 Registered Practitioner and my experience spans Implementation of IT applications for Small and Medium Businesses to large-scale multi-country roll out programs across multiple domains and cross-functional teams.

In my current role, I work as a Senior Director for Customer and Solution Focus overseeing implementations and evaluations for customers in UK & Europe.

Expectations

Im looking for a senior leadership role where I can shape global customer success strategy, drive adoption of enterprise GRC/Regtech SaaS platforms, at the intersection of risk, compliance, and technology partnering with customers to achieve measurable business outcomes.

Employment Preferences

Expected Base Salary

**0,000 GBP

Expected Total Compensation

**2,000 GBP

Academic Degree

Experience

Skills

• Customer Success Leadership
• Client Engagement
• Retention
• GRC
• Governance
• Risk
• Compliance
• RegTech
• Regulatory Technology
• SaaS
• AI-Driven Solutions
• Cloud Strategy
• Cloud Optimization
• Customer Lifecycle Management
• Enterprise Solutions
• Stakeholder Management
• Product Adoption
• Onboarding
• Escalation
• Issue Resolution
• Customer Health Metrics
• NPS
• CSAT
• Transformation
• Change Management
• Cross-functional Team Leadership