Head of Customer Experience and Commercial Strategy
America/New_York - EST / EDT
Summary
User-Focused Innovation Leader, Chief Product Owner (CPO), and Data-Led Marketing Strategist with 11+ years of experience in the fast-moving consumer goods industry leading global program management, digital and sales strategy, enterprise service management, and advanced analytics.
Senior-level experience leading teams from 3 to 30 people across both Anheuser-Busch (AB InBev) and Keurig x ABI joint venture Drinkworks with increasing responsibility and scope over time.
Proficient in leading multi-functional teams and deploying innovative and scalable solutions. Equally adept at leading teams within agile/scrum and traditional environments. Seeking opportunities to lead & learn in full-time and consulting roles.
Expectations
Seeking opportunities to lead & learn in full-time roles that leverage my underlying interests and skills in technology/software solutions, data and analytics, while allowing me to influence the strategic direction of the overall business or within a key functional area.
Employment Preferences
Expected Base Salary
**0,000 USD
Academic Degree
Experience
Total Professional Experience
Skills
- Commercial Strategy
- Customer
- Data Analytics
- Program Management
- Product Management
- Customer Retention
- Service Management
- Process Automation
- Process Improvement
- Advanced Analytics
- Business Intelligence
- CRM
- Digital Marketing
- Email Automation
- Sales Strategy
- Product Roadmap
- Commercial Roadmap
- CX
- Customer Journey
- Customer Lifetime Value
- Agile
- Agile Methods
- Scrum
- Salesforce
- Marketing Cloud
- PowerBI
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