Head

Summary

In a career of close to 35 years, I have gained diverse experience in Application Software for Telecom,
Manufacturing and Media domains in different roles, under high pressure and diverse cultural global
environment. I am recognized for establishing, leadership and scaling GCC for Managed Services and Global
Support, Drive business requirements, Implementation, Innovation and Delivering solutions with measurable
business value including P&L, Revenue Assurance, Improved margins, Operational efficiency and Quality.
Worked with major corporate like Tata Communications, CSG, IBM, ORACLE, RELIANCE and AIRTEL.

Expectations

Head or Manage the complete function/Organisation

Employment Preferences

Expected Base Salary

*,*00,000 INR

Expected Total Compensation

*,*00,000 INR

Expected Hourly Rate

* INR/hr

Academic Degree

Experience

Skills

• Client Relationship Management
• Managed Services
• Support
• IT Strategic
• Operational Planning
• Project Transitions
• Transformation
• ITIL Incident
• Problem
• Change
• Communication At All Levels
• Vendor Management
• Learning
• Talent Development
• Agile Methodologies
• Scrum
• DevOps
• Automation
• Innovation
• Compliance
• Security
• Risk Mgmt
• GCC Setup
• Strategy
• Governance
• People Management
• Process Improvisation
• AWS Accreditation