Global Sales Operations and Enablement Leader

Sales Professional Flagstaff, Arizona, United States

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Summary

- Launched and trained 600+ associates on a custom-built, global, account planning process with 98% adoption year one
- Build and lead project teams to optimize operations and efficiencies with results ranging from 30% increase in sales associate effectiveness, 43% for customer service and decreased annual profit loss by approximately $2 million
- Increased global adoption of Salesforce CRM by 12% through digital enablement of self service queue, account based marketing and inventory management processes
- Lead enterprise transformation projects for the Medical Products Division to include; integrating SAP and Salesforce, Enterprise Territory Management, CPQ, Account Planning, Partner Portal, Salesforce for Japan and China, and custom built inventory reconciliation tool
- Increased global adoption of Salesforce technology by 12% through enabling regional processes such as sales self-service queue, global NPS score, account-based marketing and inventory control and management
- SaM operations manager for sales events and marketing material, implementing business process improvements, training and onboarding increasing productivity of 30% and decreasing onboarding time by approximately 10%
- Designed SaM demo program to order and ship correct demos and sizes, decreasing overhead by approximately $500,000
- Implemented the first use of portable scanner and reader assistive technology for legally blind associates, increasing operational productivity by 40% and providing gainful employment for people with disabilities
- Designed and delivered engaging learning content to approximately 400+ students on employment skills, leadership and career strategy

Expectations

As a seasoned Senior Sales and Marketing Operations and Enablement Leader seeking a new opportunity within a company, there are values I am looking for and to provide in a new company. Foremost, I am looking for an organization that values a data-driven approach to sales operations. A company that harnesses data analytics to inform strategic decision-making, streamline processes, and optimize the sales funnel is highly appealing. This emphasis on leveraging insights to drive growth and efficiency aligns with my expertise and passion for making informed, impactful choices within the sales realm.

Additionally, I seek a company culture that encourages collaboration and cross-functional synergy. A workplace where departments work together towards common objectives and goals and fosters an environment conducive to achieving optimal results. A culture that values open communication, mutual respect, and innovation is where I can thrive and drive performance improvements across sales and marketing operations.