Generational Customer Service and Sales Leader with a Track Record of 16 Years of Growth

Summary

I am a hard working and dedicated leader who takes pride in a job well done.

Over the past 16 years I have worked with one privately owned marketing and consulting company. Moving from middle management (sales, customer service) to a number of other positions ultimately to a COO level. I'm am a problem solver and analytical leader who understands how to make the best decisions within any situation and, most importantly, get my team on-board and working in the same direction.

Ultimately, I'm unique in the fact I can see both big and small picture and understand implications of the decision from both the employer and employee side of things. Working for a private middle sized company, I am used to rolling up my sleeves and being involved with my staff members and quite enjoy building that comradery.

Departments I've personally managed:
IT
Sales
Consulting
Customer Service
Digital Marketing
Print Marketing
Administrative
Data Scientists (started this department from scratch)
Recruiting (started this department from scratch)
Scheduling
Outside Sales
Design

Accomplishments

Over 13 years of quarterly growth each and every quarter (stopped at in 2020)
Improved profit margins through improved sourcing of materials, vendor contract management and improved systems
Created and implemented the largest database of industry KPIs resulting in higher fees from clients
Improved sales systems and tactics resulting in shorter sales cycle (from 6 months to 1 month)
Improved outside sales travel methodology by incorporating a routing system that included opportunities for new sales as well as seeing current clients resulting in both higher sales from current clients as well as more new clients

Plus much more- there are accomplishments for each of the divisions listed above... reach out if you'd like to learn more.

Expectations

I'm looking for a company that can use a strategic and empathetic leader who knows how to take a tough scenario and improve it. Having fixed systems, created new systems/departments/partnerships in the past, there is no scenario too daunting for me to take on.

I'm also very open to being a role player in my next organization as I am skilled in consulting, sales, project management and such and would perform a very high level as an individual contributor as well. I have a diverse background and am certainly open to working myself up through the ranks in my next organization.

Employment Preferences

Expected Base Salary

**0,000 USD

Academic Degree

Experience

Skills

• A
• B Testing
• Account Management
• Accounting
• Adobe Suite
• Affiliate Marketing
• Analysis Skills
• Analytics
• APIs
• B2B
• B2B Sales
• Business Consulting
• Business Development
• Business Intelligence
• Compliance Management
• Conflict Management
• Content Marketing
• Content Strategy
• Contract Negotiation
• Contracts
• CRM Software
• Customer Service
• Data Analytics
• Data Collection
• Data Management
• Data Mining
• Data Visualization
• Design Thinking
• Digital Marketing
• Irect Sales
• DocuSign
• E-commerce
• EHR Systems
• Email Marketing
• Financial Acumen
• Google Docs
• Google Suite
• Graphic Design
• HubSpot
• Human Capital Management
• Leadership
• MailChimp
• Management
• Marketing
• Microsoft Access
• Microsoft Excel
• Microsoft Office
• Mobile Marketing
• Negotiation
• NetSuite
• Nielsen
• Office Management
• Operations Management
• Outside Sales
• Personal Assistant
• Pivot Tables
• Power BI
• Presentation Skills
• Pricing
• Print Advertising
• Problem Management
• Product Demos
• Product Development
• Product Management
• Profit
• Loss
• Project Coordination
• Quantitative Research
• Retail Management
• Risk Management
• SaaS
• Sales Management
• Salesforce
• SAS
• Social Listening
• Social Media Management
• Solution Architecture
• Supervising
• Supply Chain
• User Research
• VoIP
• Web Analytics
• Windows
• WordPress