Frontend developer candidate in Ashburn, Virginia, United States

Summary

Optimized system performance through streamlining debugging procedures, reducing time spent on bugs by 35%.
Contributed to the design and development of an initial problem portal and a feedback portal to enhance user experience and streamline communication processes.
Provided white glove Level 2-3 support to all Walt Disney employees and executives
Enhanced operational efficiency by 15% through timely notifications and resolution of site escalations.
Spearheaded strategic communication initiatives that resulted in a 20% increase in project success rates.
Boosted end-user performance by 12% through data analysis and implemented recommendations.
Contributed to a 25% reduction in project deployment time by supporting Senior Technicians and managing escalations.
Developed comprehensive support plans that reduced issue resolution time by 18% and provided essential product documentation.
Achieved a 30% increase in employee onboarding efficiency by conducting rigorous training and managing the IT team's training portfolio.
Enhanced operational efficiency through process automation using Python, R, and similar languages.
Played a vital role in decision-making, ensuring governance and adherence to ITIL processes within Compute and Network Operations.
Collaborated with various teams to implement SQL and data visualization solutions, resulting in a 22% efficiency gain in workflow management.
Coordinates with the local and international IT Support Team regarding incidents and requests logged within the IT Service Management System (Jira)

Responsible for design and development of UI screens for the ticketing application using HTML, JavaScript, CSS, Angular.JS, Bootstrap, JSON and jQuery based on mock- ups
Implemented Video Player functionality, including Next-up transitions, video streaming, and DRM content protection
Developed custom U components. conducted unit testing with the xcUTest Framework. and collaborated with the OAE team to identify and resolve launch-blocking issues.
Worked on implementing Playback Resource Service Request for Video on Demand, involving request model preparation and handling various aspects, including audio codecs, video quality (SD, HD, UHD), and video encoding methods (H.264, H.265, HDR10).
Addressed ticket portal, resolving streaming issues, audio-video sync problems, and playback functionality bugs.
Mentored team members on coding standards, conducted code reviews. provided troubleshooting support and effectively used Git
Developed web portal in NodeJS for the ticketing system
Designed a workflow of future implementation in AngularJS UI.

Expectations

I'm seeking opportunities that offer more challenges, career growth, and potentially higher compensation. I'd like a role that aligns with my skills and interests, provides a positive work environment, and offers opportunities for learning and development.