Executive Manager - Servicedesk

Summary

Offering expertise of 19.5 years with consistent track record of progression, repeatedly achieving goals, and producing immediate improvements
Experience in delivering repeated success in structuring high-performing staff, streamlining processes, and implementing supporting technology to reduce expenditures, boost productivity, and increase profits
Skilled in providing leadership, direction, strategy & vision in the areas of technology to facilitate & enable growth & business agility
Tactical & articulate with expertise in initiating, managing & leading the integration/implementation of competency management, performance management, knowledge base management, complaint management processes & tools
Provided insightful knowledge of business process analysis (As-Is, To-Be) and design; managed application-based process re-engineering, process optimization, cost control & revenue maximization from technical solutions

Expectations

Looking for Senior Manager role in a Servicedesk enviornment. Currently i m handling 35 members working in different teams. Open to work in any shift and handle a team size between 20-50 people. Also handling 3 managers who are reporting to me.

Employment Preferences

Expected Base Salary

*,*00,000 INR

Academic Degree

Experience

Skills

• IT Technical Support
• Service Delivery Excellence
• Client Relationship Management
• Continuous Process Excellence
• System Analysis
• Administration
• Root Cause Analysis
• Escalation Management
• Troubleshooting
• Maintenance
• Back-ups
• IT Policies
• Processes
• Procedures
• Framework
• SLA
• TAT Management
• Team Building
• Mentoring
• Leadership