Escalation Manager

Tech Support Elk River, Minnesota, United States

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Summary

Experienced IT professional with over 12 years of expertise in fostering strong customer relationships and driving success in information technology. Holds a Bachelor's degree in Information Security and an Associate's degree in Computer Network Systems with honors. Eager to pursue new opportunities for professional advancement in the IT sector, showcasing proficiency in VoIP, networking, servers, SQL, and a diverse array of IT technologies. Actively seeking positions that align with my skills, including Customer Success Manager and Product Manager roles, to leverage my strengths in enhancing client satisfaction and spearheading product development initiatives.

In my current role as a committed Escalation Engineer at Calabrio, I serve as a crucial contributor to delivering exceptional technical engineering and consulting support to vital global accounts. With a wealth of experience spanning over six years, I have consistently tackled a diverse range of technical obstacles, demonstrating proficiency in leading-edge technologies including Cloud, Cisco, and Avaya's telephony systems. My duties encompass in-depth analysis of issues, identification of root causes, and providing guidance to resolve challenges effectively.

Expectations

In search of fresh avenues for career growth within the IT industry, I aim to demonstrate my expertise in VoIP, networking, servers, SQL, and various IT technologies. I am currently on the lookout for roles that resonate with my capabilities, such as Customer Success Manager and Product Manager positions. I am eager to utilize my strengths to elevate client satisfaction and drive forward product development endeavors, all while contributing to a positive team and company culture that values collaboration, innovation, and mutual support.