Enterprise Customer Success Manager

Summary

I have dedicated my career to building better tools across all aspects of the healthcare industry. I have been integral to driving growth in early stage start-up organizations, with many years spent building a software platform specializing in peer-to-peer clinician collaboration. In my Program Management and Customer Success roles, I worked cross-functionally with every team, including engineering, product, account management, sales, and marketing. Externally, I advised executives and field teams of biopharmaceutical and device companies, as well as physicians, the platform could best serve their companies and their patients. In my most recent position, I was responsible for managing a diverse portfolio of partnership, enterprise, and public sector clients. One of my key strengths was my ability to take a collaborative approach with our clients so that they received the highest level of support and satisfaction, and when required, find meaningful resolutions to product delivery challenges.

Expectations

I am seeking a mission driven organization dedicated to finding ways for people to live healthier and happier lives through access to better care and the development of impactful software. I hope to find a place that demonstrates vision, strong leadership, and supports their teammates with their professional growth.

Employment Preferences

Expected Base Salary

**0,000 USD

Academic Degree

Experience

Skills

• Customer Success
• Partnership Management
• Project Management
• Program Management
• Retention
• Growth
• SaaS
• Healthcare
• Health Solutions
• Health Benefits