Engineering Manager, Operations manager

Business Development & Operations Seattle, Washington, United States

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Summary

Results-driven IT professional with over 23 years of experience working for Big Tech companies AWS and Microsoft in Information Technology, Technical Support, and Team Management. Skilled in strategic planning, project management, and team leadership to facilitate corporate growth. Strong track record of motivating teams and delivering consistent results. Recognized for outstanding leadership abilities, crisis management skills, and effective policy development. Well-versed in IT infrastructure standards such as ITIL and PMP.

Core Competencies:

Strategic Planning and Project Management
Team and Performance Management
Impactful Leadership and Influencing Skills
Cross-Functional Team Coordination
Compliance Management and Change Enablement
Reporting, Documentation, and Customer Relationship Management

Expectations

I am an experienced professional with a proven track record in Customer Support and Services. With 23 years of expertise in Technical support and Management, I am confident in my ability to contribute to your company's success. My skills include and not limited to, Strategic Planning and Project Management, Team and Performance Management, Impactful Leadership and Influencing Skills, Cross-Functional Team Coordination, Compliance Management and Change Enablement, Reporting, Documentation, and Customer Relationship Management.

Throughout my career, I have consistently delivered results and demonstrated strong leadership abilities. I am skilled in Microsoft Products, and I excel in collaborating with cross-functional teams to achieve goals. My commitment to exceptional customer service and my problem-solving capabilities have been instrumental in my success.