Engineering Manager

General Software Development San Antonio, Texas, United States

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Summary

Customer-centric, results-driven Service Delivery Director with a proven track record of spearheading digital transformation initiatives and leading cross-functional teams in delivering operational excellence.
Served customers in North America, Europe, East Asia, and the Middle East.
Im a servant leader, confident and motivating who values integrity and humility.

Experience managing large accounts (50+ resources, 12+ months, $20M+) Global project management experience
Experience managing delivery using multiple methodologies and disciplines
Dynamic Problem Solver and hands on strong technical knowledge
Ability to motivate a team to meet tight project timelines
Experience with project task planning, resource forecasting and management
Detail-oriented with deep experience in project status & budget reporting

Key Achievements:
Digital transformation: Spearheaded the Agile transformation of 300 projects and legacy products, automating processes that yielded tens of millions of savings, better end-user experience and on average 70% effort reduction
Business, Portfolio Management: Successfully led 3 business accounts across North America with total combined annual revenue of ~$20M growing the business by 5% YoY consistent growth through Up-Selling
Operations excellence: Introduced several KPIs driven from our OKRs to measure and improve our performance across design, engineering and operations, resulting in 30% OEPX reduction
Service delivery: Improved the organization (800 employees) Delivery Efficiency and Diversity and inclusion by 4%
Knowledge Management: Implemented an end-to-end (E2E) knowledge management process that incentivized and reinforced positive behaviors in knowledge sharing and the creation of reusable assets, resulting in a 40% increase in knowledge sharing and a 25% rise in the creation of reusable assets