Director/VP/AVP

Profile
Contacts

Summary

Program/Delivery/Project Management

KRAs include, but not limited to:

Managing projects in T&M or Managed Capacity
Managing Agile, Traditional and Hybrid projects and programs
P&L Management
Client Management
Support important planning and strategy decisions.
Support HR with Recruitment, when necessary.
Oversee budgeting, reporting, planning, and auditing.
Work with all the stakeholders.
Ensure all legal and regulatory documents are filed and compliant with laws and regulations.
Determine values and mission, and plan for short and long-term goals.
Identify and address problems and opportunities for the company.
Build alliances and partnerships with other vendors.
Help promote a company culture that encourages top performance and high morale.
Support communication of the teams with the senior TCS Leadership.
Annual Performance Review of the teams

Highlights:
PMP Certified.
Customer Satisfaction Index of current portfolio improved by ~ 50%.
100% deliveries against commitments.
Headed a Digital Marketing program which saw a ~ 400% jump in customer conversion, engagement, and retention.
Streamlined RAG status of projects with several escalations.
Implemented Process Improvements to improve ETL performance by over 70%.
Led the Upgrade and Cloud migration of legacy BFSI applications with 0 post implementation production issues due to the upgrade, from the US.
Awarded the prestigious Contextual Masters Award in TCS for Cloud Migration of Legacy BFSI applications.
100% SLAs of Critical Incidents met and reported
Reduced Critical Incident counts by over 80% through extensive monitoring automation and process improvements.
KPIs stayed above the agreed limits throughout the engagement, many of them being 100%.
Graduated from INSEADs Strategic Transformation Advisory programme with Distinction.

Expectations

I am a PMP certified professional heading the Digital and CRM portfolios for one of our Global clients. I am looking for a new job to work in an organization where I can have a vision of my career progression 5-10 years down the line. Also, I am looking forward to moving into more client facing roles (Business Relationship Manager/Relationship Manager) and handling a team of Managers.