Director, Product Support

Summary

Performance driven and adaptable senior management leader with over twenty years of knowledge in customer support, specializing in customer experience and success. Proven ability to create and maintain high functioning teams by establishing positive culture of accountability, collaboration, and teamwork. Created initiatives and metrics
used to manage goals and meet business objectives. Expert in client communication, building relationships, analytics, process improvement, and application of scalable processes.

Expectations

.

Employment Preferences

Expected Base Salary

**0,000 USD

Experience

Skills

• Process Improvements
• Negotiation
• Empathy
• Collaboration
• Project Management
• Customer Service
• Escalation Mgmt
• Analytics
• Conflict Resolution