Director of Support
Summary
Accomplished Support and Operations Professional with over 27 years of experience in management, training and change management. Expertise in team building, product support, and business process improvement. Proven success in hiring, training, and retaining high-quality talent, and developing managers and employees. Skilled in various software tools including Zendesk, Salesforce, and AWS. Holds a Master's degree in Organizational Performance and Workplace Learning. Certified in support management and SAP.
Expectations
I am looking for an opportunity to hire, train, mentor and grow a team of individual contributors and managers. An opportunity to engage and manage a global team to create a source of talent for the entire organization.
Employment Preferences
Spoken Languages
- English - Native
Expected Base Salary
**0,000 USD
Academic Degree
Experience
Total Professional Experience
Startup Experience
Big-Tech Companies
Enterprise Experience
Skills
- Team Building
- Product Support
- Business Process Improvement
- Training
- Management
- HIPAA Compliance
- Zendesk
- Airtable
- Tableau Desktop
- Amazon Web Services EC2
- S3
- Salesforce
- Professional Services Automation
- Servicecloud
- KCS
- Communities
- MS Office
- Camtasia
- Snagit
- SAP
- NCQA
- Org Change
- Culture Change
- COE
- RCA
- Biometrics
- Onboarding
- Coaching
- Mentoring
- Project Management
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