Director of Customer Support

Business Development & Operations Benson, North Carolina, United States

Profile
Contacts

Summary

Accomplished leader with the ability to develop valuable professional relationships through a commitment to trust and transparency.
Tactical thinker and skilled problem-solver with the ability to define and optimize the customer lifecycle by driving programs and initiatives to improve engagement approaches based on customer segmentation while leading a culture of continuous improvement.
Authentic and relatable individual with a unique capacity to create a people-centric environment; able to identify important questions, define key metrics, and cultivate a data-driven decision-making culture.
Ambitious, high-energy self-starter with a proven ability to plan, prioritize, manage, and drive customer outcomes, product adoption, and customer experience.
Innovative professional with a clear sense of purpose and urgency when faced with diverse situational obstacles; inspired by big challenges with a passion for helping others succeed through shared learning.
Extensive use of strategic thinking skills, creativity, and sound judgment to drive multiple, complex streams of work with a keen sense of when to act boldly and when to take time to contemplate alternatives.

Expectations

Three things that Im looking for in my next job are a collaborative, team-focused culture, opportunities to learn and grow my skills from a technical and account management standpoint, and a chance to learn more leadership skills over time.