Director of Customer Success

Summary

Data driven strategist. Experience driving complex initiatives forward. Proven ability to leverage data to identify and quantify opportunities to challenge the status quo and drive strategic decisions. Leadership working cross-functionally across all departments.

Optimized global customer success management processes and procedures which achieved 50% ARR expansion and simultaneously increased NPS from 21 to 27.

Expectations

Support the strategic planning process by aligning teams on goals, targets, and OKR's.
Support strategic decisions by performing ad-hoc analysis, competitive benchmarking, developing go-to-market strategies.
Lead operational business reviews.
Collaborate with cross-functional stakeholders to implement complex initiatives.

Employment Preferences

Expected Base Salary

**0,000 USD

Academic Degree

Experience

Skills

• Customer
• Customer Success
• Strategic Finance
• Collaboration
• Data Analysis
• Financial Modeling
• Project Management
• Strategic Planning
• Analysis
• Go-to-market Strategy
• Competitive Intelligence
• MS Office
• KPI
• OKR
• Business Review