Director of Customer Success

Summary

Seasoned Customer Success leader with strong experience in SaaS, Operations, Programs, and Hyper-growth Startups

Have owned the following areas with years of in-depth, hands-on experience in each:

Customer Success Leadership and Operations
- Create scale and build scale programs
- Operational structure and efficiency
- Build Customer Success from the ground up
- Build and mature teams (net new and existing)

Customer Lifecycle Management
- SMB and Enterprise (including fortune 100)
- Stakeholder relationship management
- Low-touch (or tech-touch) and high-touch
- Revenue management (renewals, expansion, forecasting, contracts)
- Growth and retention
- Customer onboarding
- Customer health and maturity

Ongoing Customer Support
- Training and education
- Professional services

Expectations

-Innovative product with large Total Addressable Market
-Great culture with clearly aligned core values
-Collaborative and challenging leadership
-Building new things (teams, programs, people, motions)
-True work/life balance
-Unlimited time off
-Competitive benefits

Employment Preferences

Expected Base Salary

**0,000 USD

Academic Degree

Experience

Skills

• Leadership
• Business Strategy
• Customer Success
• Business Operations
• Consulting
• Cross-Functional Partnerships
• Business Analysis
• Coaching
• Mentorship
• Risk Management
• SaaS
• Recruiting
• SFDC
• Salesforce
• Business Processes
• Operations
• Risk Assessment
• Risk Analysis
• Team Building
• Hiring
• Implementation
• Data
• Salesforce.com
• Sales Operations
• Sales Strategy
• Cross-Functional Collaboration
• Software As A Service
• Forecasting
• Enterprise Account Management
• Account Management
• Professional Services
• Business Development
• Contract Management
• Project Management
• Program Management
• Product Management
• Standardization
• User Adoption
• Change Management
• Tableau
• Sales
• Customer Service
• Program
• Retention
• Growth
• Hypergrowth
• Hyper-growth
• Renewals
• Startup