Director of Customer Success


Seasoned Customer Success leader with strong experience in SaaS, Operations, Programs, and Hyper-growth Startups

Have owned the following areas with years of in-depth, hands-on experience in each:

Customer Success Leadership and Operations
- Create scale and build scale programs
- Operational structure and efficiency
- Build Customer Success from the ground up
- Build and mature teams (net new and existing)

Customer Lifecycle Management
- SMB and Enterprise (including fortune 100)
- Stakeholder relationship management
- Low-touch (or tech-touch) and high-touch
- Revenue management (renewals, expansion, forecasting, contracts)
- Growth and retention
- Customer onboarding
- Customer health and maturity

Ongoing Customer Support
- Training and education
- Professional services


-Innovative product with large Total Addressable Market
-Great culture with clearly aligned core values
-Collaborative and challenging leadership
-Building new things (teams, programs, people, motions)
-True work/life balance
-Unlimited time off
-Competitive benefits

Employment Preferences
Expected Base Salary

**0,000 USD

Academic Degree

Total Professional Experience

16 years

Startup Experience

6 years

Big-Tech Companies

no experience

Enterprise Experience

11 years
Contact Candidate

Contacts are hidden

Send a connection request to the candidate to get their contact details.

Contact Candidate