Director of Customer Experience

Summary

Agile and responsive Customer Experience leader focused on delivering results through comprehensive strategies that increase customer acquisition and retention by ensuring a consistent and exemplary service experience. Demonstrated expertise in creating, implementing, and executing plans to support organizational goals that enable a culture rooted in hospitality for both customers and colleagues. Experienced in developing and standardizing processes for a frictionless client experience. A highly effective people leader with a history of hiring, developing and inspiring a team dedicated to a unified goal of sustained growth and long term success.

Expectations

Clear goals, flexibility, cross departmental projects, full benefits, 401K plan, PTO, exciting working environment, collaborative project planning

Employment Preferences

Expected Base Salary

**0,000 USD

Expected Hourly Rate

** USD/hr

Academic Degree

Experience

Skills

• Customer Acquisition
• Retention
• Project Management
• Performance Management
• Team Building
• Leadership
• Strategic Planning