Director of Customer Experience

Summary

Customer experience and revenue operations leader with 12+ years of progressive leadership in multi-branch service operations, customer care, retention strategy, and inside sales performance. Proven track record of building and developing high-performing teams while driving measurable improvements in revenue, retention, service levels, and operational efficiency. Experienced in leading call center operations, sales enablement, collections strategy, and cross-functional initiatives that align customer experience, sales growth, and financial performance. Known for transforming complex operational challenges into scalable systems, coaching teams through organizational change, and implementing data-driven strategies that improve both customer outcomes and business needs

Expectations

Seeking to leverage my expertise in customer experience and retention strategy, operations support, and cross-functional leadership in a senior CX, operations, or customer strategy role.

Employment Preferences

Expected Base Salary

**0,000 USD

Experience

Skills

• Call Center Manager
• Accounts Receivable Manger
• Retention Manager
• Inside Sales Manager
• Director
• Customer