Director of Customer Experience

Summary

Currently the Director of Customer Loyalty for North Americas largest independently owned home security. Managing customer expectations after a door to door sale is tough! I am skilled at navigating the "he said, she said" and finding the middle ground in order to achieve conflict resolution.

Expectations

I'm looking for an employer who trusts their employees, invests in the technological resources to improve the business, and who supports a healthy work life balance. An employer who knows their metrics, and can define success for the roles they are trying to fill.

Employment Preferences

Expected Base Salary

**,000 USD

Experience

Skills

• PowerBi
• Microsoft Office Suite
• Conflict Resolution
• Retention
• Collections
• Customer Service