Director, Customer/Technical Support

Summary

I thrive in creating Rock Star Support teams from scratch. Teams that excel, gel and provide immediate ROI through proven processes/procedures, using a combination of software tools and servant leadership. I have been successful in creating teams for 10+ years at multiple start-ups (FiftyOne/Borderfree, Remedy Partners/Signify Health, Talkiatry).

Expectations

Ideally, I am looking for a startup where I can build from scratch the Support organization and have the freedom to hire and build the policies, procedures and communication strategies.

Employment Preferences

Expected Base Salary

**5,000 USD

Academic Degree

Experience

Skills

• UNIX
• Linux
• Solaris
• AIX
• Windows
• Unix Scripting
• SQL
• Databases
• Oracle
• MySQL
• MongoDB
• Jira Software
• Jira Service Desk
• Service Management
• Confluence
• OpsGenie
• New Relic
• AWS
• Autosys
• Salesforce
• MailChimp
• GSuite
• Slack
• Zendesk
• Microsoft Office
• Team Management
• Training
• Development
• Customer Service
• Process Optimization
• Coaching
• Feedback
• Workflow Planning
• Performance Metrics
• Client Relationship Management
• Issue Resolution
• Vendor Management
• Team Collaboration
• Team Recruitment
• Mentoring