Director Customer Success Key Accounts

Technical Project / Program Management Singapore, Singapore, Singapore

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Summary

A 15+ years experience software professional with a unique blend of technical prowess and business acumen in a dynamic setting. With a versatile background that spans roles from development, to consulting, product management, project delivery and customer engagement, I have been an integral part of my current company's journey from startup to a thriving 200+ member organization. This multifaceted experience equips me with a holistic understanding of project management's technical and operational dimensions.
In my current capacity, I manage product portfolio, all its customers, revenue forecasting and budgeting, to team mentoring and end to end delivery of transformation programs. This blend of technical expertise and business insight positions me well to effectively bridge the gap between technical teams and stakeholders.
I grasp the delicate balance required between delving into technical details and maintaining a holistic perspective. My capacity to manage diverse projects and teams, while appreciating the importance of addressing dependencies across functions, aligns seamlessly with your expectations.

Expectations

My goal is to blend my deep understanding of product management, consulting, and end-to-end delivery to create innovative solutions that align with the company's vision and drive growth across various sectors and geographies. With my wealth of experience understanding customer expectation in demanding markets of SEA, I am very keen to inculcate the idea of building products that customer's love into team's culture. My experience and expertise are in the field of Customer Experience, Contact Centers, Digital Customer Servicing and CRMs. With the advent of Gen AI, I am keen to explore building use cases and product solutions that leverage the power of technology to deliver seamless experiences across domains for a customer.