Director Customer Success, Director Partnerships

Summary

Drove and increased new software footprint offering to Tier 1 Canadian Carriers and Channel Partners. Had first Partner (Carrier) worldwide reach the highest level of partnership, this helped enable 175% attainment of first-year objectives and 115% second year. Top sales Carrier/Channel leader in Canada for two consecutive years.

Created and delivered the first ever 24x7 partner support contract which provided additional support offerings for customers and increase of revenue.

Led a team of 14, motivating them through major organizational change within the company and exceeding $100M annual software sales goal by 20% and $8M hardware sales by 10%.

Expectations

I am currently looking to work with an organization that sets themselves apart from others, one that states and delivers great products, services and communications to all they connect with. One that empowers their employees to be their best, and have a great time doing it.

Employment Preferences

Experience

Skills

• New Business Development
• Renewals Retention
• Global Program Implementation
• Talent
• Performance Management
• Industry
• Market
• Consumer Analytics
• Business Trend Identification
• Forecasting
• Integrated Front
• Middle
• Back Office Operations
• Client
• Distribution
• Carrier
• Channel Relations
• Business
• Marketing
• Product Branding Strategy
• Sales Pipeline
• Internet
• Things
• IOT
• Financial Services
• SaaS
• Product Development
• Account Management
• CRM Software
• Salesforce
• Program Management
• B2B Sales
• Strategic Planning
• Sales Management
• Team Management
• Cloud Computing