DevOps, Systems Development Engineer

DevOps / SRE Montrose, Colorado, United States

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Summary

Amazon Web Services
Feb 2022 - Present | Systems Engineer I

Developed and contributed to internal tooling using Python for day-to-day operations and security.
Implemented, maintained and updated CI/CD pipelines that managed infrastructure fleets and service code.
Used Git daily to manage IaC resources, internal tooling, service code & packages.
Currently designing a "Reaper" service to clean up stale resources to reduce cost, opertional burden and strengthen security posture.
Contributed to multiple region builds and optimizations with IaC frameworks using Python, TypeScript & Ruby.

Aug 2021 - Feb 2022 | Operations Engineer I

Automated internal notifications for onboarding & offboarding customer accounts with Python.
Reviewed and executed infrastructure changes on behalf of customers. This included multiple AWS services: EC2, ASG, CloudFormation, Cloudwatch, Cloudtrail, ALB/NLB, WAF, VPC, S3, IAM & Route53.
Leveraged Git to manage AWS IAM Resources for customers and internal documentation for onboarding & offboarding customer accounts.
Monitored alerts and proactively communicated to customers. Investigated Disk Usage, CPU Utilization, RAM, Service failure(s), VPN and Network connectivity.
Exposure to SSM automation & Documents.
Troubleshot issues concerning Windows & Linux instances.

Information Technology Solutions
Oct 2018 - July 2021 | Support Engineer > Support Engineer II

Built automation tooling using Flask and Python. Created an SSL certicate monitoring and alerting web app.
Deployed Linux servers running Elasticsearch, MongoDB and Graylog for netflow logging and reporting on Cisco ASA and routers for our largest customer.
Improved customer operational posture by automating backups, deploying monitoring agents, probes and patch management.
Administered ~15 small to medium sized business networks. Performed configuration of VLANs, Access Points, Firewalls, VOIP, QoS, client SSL VPN with RADIUS/LDAP Authentication and L2L IPsec VPN tunnels for our multi-stateclients.
Extensive experience administering the Windows tech stack: Hyper-V, Replication, Group Policy, Active Directory, Azure AD, Office 365, DNS, DHCP, NPS, File/Print servers, RDS terminal servers and SQL servers.
Automated manual tasks using Powershell such as AD/Domain Migrations, Azure user administration and backups.
Zero downtime email migrations to Office 365 from on-premises and tenant to tenant.
Configured email alerting on backup and connectivity failures for MSA clients.
Responsible for end to end ownership and resolution of customer support cases.