DevOps Engineer

DevOps / SRE Kansas City, Missouri, United States

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Summary

1. Azure Production Environment Management:

Utilized Datadog and Slack alerts to address issues proactively and maintain stability.
Upgraded the infrastructure from CentOS 6 to RedHat 8.2 and recompiled Perl libraries accordingly.
Documented and streamlined the Azure infrastructure upgrade process.

2. Azure DevOps and Version Control:

Maintained and contributed to existing Azure DevOps pipelines and repositories.
Managed access to production and development resources using LastPass credentials.
Reviewed Azure invoices to optimize resource usage.

3. Cloud Infrastructure Management:

Worked with software engineering teams to perform customer migrations and integrations.
Configured and managed AWS services, including IAM, SNS, CloudWatch, and S3.
Converted CloudFormation templates to Terraform for cloud agnosticism.
Managed DNS using Route 53, Azure DNS zones, and Gitlab.

4. Monitoring and Troubleshooting:

Monitored EC2 and RDS instances storage, compute, and memory.
Created and customized CloudWatch and Datadog dashboards for monitoring and alerting.
Analyzed CloudWatch logs for root cause analysis and troubleshooting.

5. CI/CD and Automation:

Collaborated on CI/CD processes using GitHub, AWS SSM, and GitHub Actions.
Configured automation for managed file transfer services and deployments to separate environments.
Provisioned new AWS accounts using AWS Control Tower and applied security configurations.

6. Technical Support and Troubleshooting:

Provided technical support for RSA Archer eGRC Suite products.
Troubleshot IIS and SQL servers for deployment.
Supported Windows and Linux environments for web and application servers.
Resolved client issues and facilitated knowledge sharing.

7. Infrastructure and Network Management:

Provided end-user and server support in Windows and Citrix environments.
Managed and maintained IT infrastructure, including VPNs, firewalls, switches, and access points.
Implemented GPOs for enhanced security and performed Exchange to Office365 migrations.

8. Project Management:

Planned and executed drive-thru timer upgrades for Burger King restaurants.
Managed project stages, assessed business implications, and resolved issues.

Expectations

Collaborative environments in which the team can learn from one another instead of creating silos within the team. A sense of direction and planning with a reasonable approach. Preferably not 48 hours of weekend server rebuilding.