Desktop Support Engineer, End User Support Engineer, Desktop Engineer, System Admin
Summary
I showcased and demonstrate my knowledge and skill with the following computer skills:
MS Office 365: A suite of cloud-based productivity tools provided by Microsoft, including applications like Word, Excel, PowerPoint, Outlook, and more, designed to enhance collaboration, communication, and productivity in a business environment.
Windows OS 95-11: The Microsoft Windows operating system series encompassing various versions (Windows 95 to Windows 11), serving as the software foundation for personal computers, laptops, and servers. It provides a graphical user interface and manages computer hardware resources.
MacOS: The proprietary operating system developed by Apple Inc. for its line of Macintosh computers. It is known for its user-friendly interface, security features, and integration with other Apple devices and services.
ServiceNow: A cloud-based platform that offers IT service management (ITSM) and helps organizations automate workflows, manage service requests, incidents, problems, and assets.
Slack: A popular collaboration hub that enables team communication through channels, direct messaging, file sharing, and integration with various third-party services.
Okta MFA and DUO MFA: Multi-factor authentication (MFA) solutions provided by Okta and DUO Security respectively, adding an extra layer of security by requiring multiple forms of verification before granting access.
CyberArk: A cybersecurity company providing privileged access security solutions, managing and protecting privileged accounts and credentials.
Mimecast: An email security and cyber resilience platform offering services like email filtering, archiving, continuity, and security against email-borne threats.
Chocolatey: A package manager for Windows that automates the process of software installation, configuration, and updates.
Active Directory: Microsoft's directory service used to manage network resources, users, computers, and other devices within a network.
GPOs (Group Policy Objects): Settings within the Active Directory that define how computers and users operate in a network, allowing administrators to manage security policies and configurations.
Splunk: A platform used for searching, monitoring, and analyzing machine-generated big data, particularly useful for log management and security.
SCCM (System Center Configuration Manager): A Microsoft system management software used to manage large groups of Windows-based computers.
DNS (Domain Name System) and DHCP (Dynamic Host Configuration Protocol): Protocols used in computer networks. DNS translates domain names to IP addresses, while DHCP dynamically assigns IP addresses to devices on a network.
Bloomberg Terminal: A computer software system providing financial professionals with real-time financial data, news, and analytics.
JAMF Pro: A device management solution specifically for Apple products (Mac, iPhone, iPad) used to configure, manage, and secure devices in an organization.
PaperCut: Print management software that helps monitor, control, and manage printing resources and costs in an organization.
2pint: Software solutions focused on Windows deployment, management, and security.
Brivo: A cloud-based access control and security platform.
Portware and Aladdin: Financial trading and investment management software used by financial institutions for trading and portfolio management.
Jira and Confluence: Collaboration and project management tools by Atlassian. Jira is used for issue tracking and agile project management, while Confluence is a team collaboration software used for creating, sharing, and collaborating on projects.
vSphere: VMware's virtualization platform for creating and managing virtualized data centers.
Citrix Cloud, Citrix XenDesktop, Citrix XenApp, Citrix Receiver/Studio/Director: Citrix technologies for virtualization, application and desktop delivery, and management.
AppVentix Agent: A software agent used for application monitoring and management.
PDQ Deployment and PDQ Inventory: Software tools for managing software deployments and inventories on Windows-based systems.
ControlUp Console, ControlUp Edge DX, ControlUp Insight: Tools for managing, monitoring, and analyzing virtualized and physical environments.
Microsoft Intune: A cloud-based service by Microsoft for mobile device and application management.
Zoom and Zoom Portal: Video conferencing and communication platforms for virtual meetings.
MS Teams: A collaboration platform by Microsoft that integrates chat, video meetings, file storage, and application integration.
Cisco Jabber: Unified communication and collaboration application for messaging, voice, and video calls.
HP Device Manager: A tool for managing HP thin clients.
BMC Client: Client management software by BMC Software.
VDI (Virtual Desktop Infrastructure): A technology that allows users to access virtualized desktops hosted on remote servers.
VMware, VMware Horizon, Stratodesk: Virtualization and management solutions by VMware and Stratodesk.
Remedymail: An email management solution.
Airwatch Agent: Mobile device management software by VMware.
Five9: Cloud contact center software for customer service and sales.
RSA: A provider of cybersecurity solutions, including authentication and identity management.
Meditech Application/CS: Healthcare information systems software used in hospitals and healthcare organizations.
Microsoft Exchange Server: Microsoft's email, calendar, and contact management server software.
Pyxis Connect: Medication management software for healthcare institutions.
Office 365 Admin Web Console: Web-based administration console for managing Office 365 services.
Informacast Web Console: A mass notification system for emergency communications.
RightFax: Fax server software for sending and receiving faxes electronically.
Avasys System: A system related to healthcare software or solutions.
Solarwinds: A provider of IT infrastructure management software.
Universal Manager PACS: Picture archiving and communication system for medical imaging.
Symantec Encryption: Security software for encrypting data and communications.
Bomgar: Remote support and privileged access management solutions.
Access E-Signature: Electronic signature software for document signing.
Forescout CounterACT: Network security platform for device visibility and control.
Teletracking XT: Healthcare operations management software for patient flow and capacity management.
Net Delivery: Content delivery network (CDN) service.
NEC PBX Server: Private branch exchange server for telephony systems.
Expectations
Clear Job Responsibilities, Onboarding and Training, Opportunities for Growth, Support and Resources
Employment Preferences
Expected Base Salary
**0,000 USD
Academic Degree
Experience
Total Professional Experience
Startup Experience
Big-Tech Companies
Enterprise Experience
Skills
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