Desktop Support

Tech Support Houston, Texas, United States

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Summary

Hello, I'm an enthusiastic and dedicated IT professional with a passion for Cybersecurity and a diverse background in restaurant management. After spending over a decade in the service industry, working my way up to management, I decided to follow my passion and switch to a full-time career in IT. My journey as an IT professional and restaurant manager has given me a diverse skill set and lots of experience.

With certifications like CompTIA A+, Network+, and Security+, as well as Google IT Support and Cybersecurity, alongside an A.A.S. in Computer Systems Networking with a focus on Cybersecurity, I've built a solid foundation in IT and Cybersecurity. I'm excited to continue learning, gaining hands-on experience, and growing in this ever-evolving field. Although I am in the early stages of my Cybersecurity career, ultimately my goal is to transition into the role of a Security Engineer. As a qualified Security Engineer, I can utilize my skills and knowledge to contribute to the proactive identification and mitigation of cyber threats.

My professional journey has taken me through a diverse array of roles, from overseeing operations at a bustling restaurant with a team of over 30 employees to thriving in a full-time IT position. With my time in management at various restaurants, I've gained invaluable leadership and team management skills and adeptly navigated high-pressure environments. Driven by a relentless passion for growth and a steadfast commitment to ethical excellence, I am determined to channel my multifaceted skills and experiences into the IT field.

Expectations

In a desktop support role, I expect to troubleshoot hardware and software issues, provide technical assistance to end-users, and maintain network systems. Collaboration with other IT professionals to resolve complex problems and staying updated on emerging technologies are essential aspects of my role. Effective communication and a customer-centric approach drive my efforts to deliver high-quality support and contribute to the organization's success.