Delivery Manager

Scrum Master / Agile Coaching Durham, England, United Kingdom

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Summary

Agile Delivery Manager and Scrum Master with 10+ years of experience in Agile methodologies, business analysis, project management, and stakeholder engagement across various sectors. Skilled in PRINCE2, Scrum, ITIL, Waterfall, and SDLC, I have a proven ability to optimise delivery frameworks, strengthen cross functional collaboration, and drive significant business outcomes.

50% improvement in the accreditation process by delivering an MVP for social worker onboarding.

80% increase in data retrieval speed by upgrading a local authority dashboard.

40% boost in project completion rates by accelerating secure data access and API sharing.

30% increase in delivery efficiency through timely delivery of digital optimisation projects.

99% service uptime maintained for national healthcare systems by resolving critical service issues.

20% reduction in incident resolution time through KPI/SLA monitoring and actionable insights.

25% reduction in reporting errors by delivering on time MI reports to inform transformation decisions.

Led an ERP system integration ensuring completion within scope and budget.

Delivered GDPR compliance for sensitive systems by aligning processes and conducting impact assessments.

Expectations

Im seeking a role where I can take ownership of meaningful work that delivers real impact ideally within healthcare, public services, or socially driven sectors. Im at my best in environments that blend Agile delivery with structured governance, where I can lead cross-functional teams, influence change, and drive performance improvements. Im drawn to organisations that value outcomes over process, empower their people to take initiative, and are committed to continuous improvement, stability, and collaboration.