Delivery Leader - SaaS Implementation

Software Development Management Pune, Maharashtra, India

Profile
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Summary

Cloud SaaS Implementations: Led 15+ Azure based CLM SaaS product global rollouts worth $6M ARR. Best in Class global persona based
implementations to achieve e2e Sales and Procurement processes Leveraged AI & Gen AI to implement value use cases in Contracting lifecycle Contract Intent, Insights and Risk Assessment

Industry Expertise: 22 years of deep experience in Banking, Manufacturing & Logistics, Energy Utilities, ITPS and Contract Lifecycle Management (CLM) & working with diverse geos US, UK, Europe, APAC including India

Technology Program Delivery: Led 50+ enterprise programs with Agile, Hybrid Agile, and Waterfall methodologies across varied technology stack & front end, middle layer and back end technologies & directing Cross functional team of 100+

Delivery Excellence: Digital Transformation programs, Application Development, Maintenance & Rationalization, End of Life Migrations, Run & Change services, Business Value & Automation, Enhanced Analytics, Legacy Modernization, API headless, Big data concepts, Azure & Google Cloud, AI implementations including Gen AI use cases

Technology Leadership & Efficiency: Expertise includes AS400, .NET, Java, VB6, Oracle, and SQL Server, Power BI and SAP BO Reporting, SSIS, SAP BODS. Experience in Technology integrations - Traditional APIs, Connector & Headless implementations, ensuring flexible frontend-backend decoupling across systems. Led AI implementations, including Gen AI POCs.

Expectations

Roles that align to my skills:

Customer Centricity: Resulting in increased Voice of Customer rise in NPS by 20 and a 4.7/5 CSAT rating, role of Advisory & Consulting

Value Driven Delivery: Be an advisory then mere service provider, Implemented value cases to help meet Business goals with high ROI

Expansion & Pre-Sales: Enhanced client retention by 20%, increased revenue by 30%, and drove a 25% growth in new business through 30+ proposals annually.

Relationship & Governance: Managed governance and relationships, leading QBR's & SteerCo meetings at the CxO level aligning
project goals with broader business strategies