Delivery Lead - ICT/Infrastructure Project Management

Technical Project / Program Management Essendon, Victoria, Australia

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Summary

An authentic, collaborative, and motivated leader with over 20 years of complex and global experience in ICT Service Delivery Management, Business Development, Relationship Management, and IT Account Management across a broad range of industries.

With an enterprise-oriented mindset, I apply my industry process & commercial skills in a pragmatic & effective way to secure operational outcomes and business results in line with strategy. I pride myself on delivering a seamless translation between business and technical requirements.

A relentless learner, I am passionate about keeping up to date with industry trends and contemporary management issues. If you work with me, you wont be surprised to learn my entire career has been driven by a deep motivation to be of service, lead by example and empower those around me.

Highly experienced building strong relationships with senior stakeholders and managing the
expectations of both internal and external stakeholders.
Autonomous and adaptable with the ability to lead and empower teams.
Work best in complex, dynamic environments
Project Management accreditation (Prince2, ITIL, JIRA, Agile)

Career Summary
ICT Project Delivery Manager, Victoria Police 2011-2023
Service Delivery Manager, Dept. of Health 2009-2011
Client Relations & Delivery Manager, Dept. of Treasury & Finance 2008-2009
Director, Client Relations & New Business Development, Sage Pastel 1999-2007

Key Achievements
Successfully led $250m end-to-end project through creation and delivery of ICT program of works,
implementing new IT infrastructure and relative digital services to over 350 sites.
Designed and implemented new processes project IT Relocations across a remote workforce to
deliver more efficient delivery of projects and vendor management.
Facilitated major client engagement between Health SMART Services and three major health services
through planning & implementation phases, resulting in successful adoption and business continuity.
Effectively implemented a series of Business Intelligence, ERP products & IT services into the
Australian & Pacific markets resulting in achieving OTE for >5 years.
Designed & managed new business development strategy for sales team, resulting in 300 new clients.
Assessed, implemented, and managed a national Alliance Partner program establishing a network
of sixty new alliances across multiple industries.