Provide technical support for key Acxiom, MBNA, and Citibank clients leveraging in-depth understanding of customer accounts.
Design logical solutions that align with data quality standards and security policies drawing on extensive knowledge of project scope, complexity, customization, resource estimation, and scheduling; consistently meet project timelines and due dates.
Maintained weekly process to update output file containing over 36 million records and over 20 different tables to ensure accuracy and successful utilization by several teams. Responsible for identifying and correcting fail issues. Also, monitoring campaign on off hours and correcting or updating any issue. So there is no delay for other teams crossed the floor, who uses the output file.
Analyze and offer education recommendations to support objectives.
Conduct extensive research to resolve data and processing issues.
Set up and build processing flows, including ad hoc and new build flows.
Collaborate with internal and external clients, stakeholders, sales support managers, and client service managers.
Resolve data and processing issues according to product, client, and third-party vendor specifications.
Serve as point of contact and/or key advisor for clients and team members.
I am looking for a new position to challenge and be able to grow in my career.
Expected Base Salary
**,000 USD / year
Total Professional Experience
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