Data analyst/ product analyst

Summary

Collaborated directly with developers, clients, and internal teams to provide comprehensive
technical support, consulting, and best practices.
Took an active role in training new team members, sharing knowledge and best practices to
accelerate their onboarding process
- Addressed and resolved technical queries regarding APIs, Plugins, and the complete Razorpay
product suite and identified irregularities in functionality and unexpected behaviours with Razorpay
products and services.
- Reported issues or bugs to Product/Software Engineering teams, utilising Jira for effective tracking
and collaborated towards timely resolution.
- Served as an advocate for technical queries, demonstrating expertise in Razorpay products, their
implementations, and usages.
- Involving in Product enhancements by directly working with product owners with planned JIRAs
and tracking them based on merchant impact.
- Created custom reports for the merchants according to their requirements.
- End-to-end ownership of reporting modules for enterprise merchants, closely working on the
queries to provide timely resolution and developing new reports.
- Demonstrated exceptional leadership skills by successfully managing and guiding as the L1of the
team, fostering a high-performing and collaborative work environment.
- Mentored and coached team members, empowering their professional growth and development,
while fostering a culture of continuous improvemen

Expectations

Job where I can use my technical knowledge and skills.
Coming from a payment/ fintech background will prefer a fintech company

Employment Preferences

Expected Base Salary

*,*00,000 INR

Academic Degree

Experience

Skills

• Python
• SQL