Data Analyst | Business Analyst

Data Analytics Atlanta, Georgia, United States

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Summary

Worked autonomously across metrics, MBRs, capacity models, and other analytics capabilities
Expedited ad-hoc reporting and analysis of data thereby streamlining and automating the report generation process
through SQL Python and Tableau, with the ability to self-serve in the future whenever required.
Determined volume and forecast metrics to deliver on long-term staffing needs for Operations, aligned with forecasted
business growth
Led cross-functional teams to develop automated reporting/measurement, advance tools and models to gain customer
Feedback insights, draw conclusions aiding to improved customer satisfaction
Visualized call center metrics and agent KPIs with dashboarding unraveling insights helping stakeholders make data
driven decisions thereby revamping agent productivity.
Delineate actionable insights with visually impactful Tableau and Excel reports - reduce report generation time by 50%

Expectations

I have 6 years of professional experience and 2 years of academic experience in data analytics and Business Intelligence. I am currently looking for roles in and as Business Analyst, Data Analyst, BI analyst and Data engineer.