At my previous job, by analyzing the data, I discovered some discrepancies on the system which we were handling and decreased that discrepancy in the system by 90% (~5-6 hrs of unnecessary daily work) which was a huge success for me.
Analyzed business data using SQL, Excel, and Tableau to produce a new customer support system; system has led to resolution of 700+ customer tickets and reduced customer calls by 30%
Solved 99% of client issues on first call without escalation by working on SQL Developer and Excel; designed dashboards for customers in Tableau
Platform to learn and explore
Work in United States
Expected Base Salary
Total Professional Experience
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